NeoKaam Refunds & Cancellation Policy

You can cancel your subscription at any time from the billing page in your account, or through the store you purchased through (Google Play or the App Store), if that's how you subscribed. When you cancel, you keep access to your current plan until the end of the period you've already paid for — there are no further charges after that. Cancelling within the first 48 hours of a purchase refunds it instead of running out the period — see section 2.

Cancel within 48 hours of a purchase and you get the full amount back. On the web and on Android, the refund is issued automatically the moment you cancel from the billing page — you don't need to ask us, and your plan ends right away. On iPhone and iPad, the same button in the app opens Apple's refund request: Apple issues refunds for App Store purchases, and usually confirms within a day.

After those 48 hours, subscription fees are non-refundable for the billing period that has started. If you believe you were charged in error — a billing mistake, a duplicate charge, or an accidental renewal — contact us at [email protected] within 7 days of the charge and we'll review it for a full refund.

The automatic 48-hour refund can be used once per account per year. Any referral reward earned from a refunded purchase is cancelled along with it.

Adding team members mid-cycle prorates the charge for the remainder of the current billing period. Prorated seat charges are non-refundable, but once added, those seats stay usable for the rest of the billing period — removing a seat doesn't reduce the current period's charge, only future ones.

The ₹49/user introductory price applies to your first 2 billed months on the Team plan. Standard pricing (₹79/user/month) applies from the third billed month onward. If you cancel during the introductory period, you won't be back-charged the difference between the introductory and standard price.

Questions about a charge or this policy? Email us at [email protected] and we'll get back to you.