Refunds & Cancellation Policy
Last updated: July 12, 2026
This policy explains how cancellations and refunds work for Tickbox subscriptions. It applies alongside our Terms of Service.
1. Cancelling your subscription
You can cancel your subscription at any time from the billing page in your account, or through the store you purchased through (Google Play or the App Store), if that's how you subscribed. When you cancel, you keep access to your current plan until the end of the period you've already paid for — there are no further charges after that.
2. Refunds
Subscription fees are generally non-refundable once a billing period has started. If you believe you were charged in error — a billing mistake, a duplicate charge, or an accidental renewal — contact us at [email protected] within 7 days of the charge and we'll review it for a full refund.
If you subscribed through Google Play or the App Store, refunds are handled by that store and follow their respective refund process rather than ours — contact Google Play or Apple Support directly for purchases made there.
3. Seat charges
Adding team members mid-cycle prorates the charge for the remainder of the current billing period. Prorated seat charges are non-refundable, but once added, those seats stay usable for the rest of the billing period — removing a seat doesn't reduce the current period's charge, only future ones.
4. Introductory pricing
The ₹49/user introductory price applies to your first 2 billed months on the Team plan. Standard pricing (₹79/user/month) applies from the third billed month onward. If you cancel during the introductory period, you won't be back-charged the difference between the introductory and standard price.
5. Contact
Questions about a charge or this policy? Email us at [email protected] and we'll get back to you.