NeoKaam Refunds & Cancellation Policy

You can cancel your subscription at any time from the billing page in your account, or through the store you purchased through (Google Play or the App Store), if that's how you subscribed. When you cancel, you keep access to your current plan until the end of the period you've already paid for — there are no further charges after that. Cancelling within the first 48 hours of a purchase refunds it instead of running out the period — see section 2.

Cancel within 48 hours of a purchase and you get the full amount back. On the web and on Android, the refund is issued automatically the moment you cancel from the billing page — you don't need to ask us, and your plan ends right away. On iPhone and iPad, the same button in the app opens Apple's refund request: Apple issues refunds for App Store purchases, and usually confirms within a day.

After those 48 hours, subscription fees are non-refundable for the billing period that has started. If you believe you were charged in error — a billing mistake, a duplicate charge, or an accidental renewal — contact us at [email protected] within 7 days of the charge and we'll review it for a full refund.

The automatic 48-hour refund can be used once per account per year. Any referral reward earned from a refunded purchase is cancelled along with it.

AI import packs are one-time purchases of extra AI imports: 20 imports for $5 or ₹479, 50 imports for $10 or ₹949, 100 imports for $20 or ₹1,899, 600 imports for $100 or ₹9,499. A pack is not a subscription and nothing renews.

Packs are not refundable. The 48-hour refund in section 2 applies to plans only, not to AI import packs, and it does not matter whether you have used any of the imports.

If you were charged by mistake, for example a billing mistake or a duplicate charge for the same pack, contact us at [email protected] within 7 days of the charge and we will review it under section 2. The rule that packs are not refundable does not cover a charge made in error.

On iPhone, iPad and Android, a pack you bought in the app is refunded only through the store's own refund process, which is Apple's or Google Play's. When a pack is refunded, the imports left from that pack are removed from your account. Imports you have already used stay used.

The Team plan is sold in packs of 10, 20 or 30 members, and the pack you buy is your member limit. Adding a member never adds a charge by itself. To add more people than your pack holds, you move to a bigger pack: in US dollars you do this from the billing page, and the bigger pack is charged when you move, less the unused part of your current period; in rupees, contact us and we move you. A charge for a bigger pack is non-refundable once the 48 hours in section 2 have passed. Removing members doesn't reduce the price of your pack.

The ₹49/user introductory price applies to your first 2 billed months on the Team plan. Standard pricing (₹79/user/month) applies from the third billed month onward. If you cancel during the introductory period, you won't be back-charged the difference between the introductory and standard price.

Questions about a charge or this policy? Email us at [email protected] and we'll get back to you.